FAQs
Products
How are soy coffee beans different from regular coffee?
Unlike traditional coffee beans, soy coffee is made from soybeans, which are naturally low in acidity. It is completely caffeine-free, providing a gentle and smooth coffee experience without the jitters or digestive discomfort often associated with regular coffee.
Can I use soy coffee beans in a regular coffee maker?
Yes, you can use soy coffee beans in your regular coffee maker, French press, or pour-over. Simply follow the same brewing instructions as you would for regular ground coffee, adjusting the amount based on your desired strength.
Are soy coffee beans suitable for people with acidity issues?
Absolutely! Soy coffee beans are an excellent choice for those with acidity concerns. Sourced from naturally low-acid soybeans, they offer a gentle, stomach-friendly alternative to traditional coffee. Perfect for coffee lovers seeking a smoother, less acidic brew without compromising on taste or enjoyment.
Does soy coffee beans taste like regular coffee?
While it offers a coffee-like flavor, the taste is distinct. It has a smooth, nutty, and slightly earthy flavor profile with a rich aroma, making it a great choice for those seeking a new coffee experience.
How do I prepare soy coffee beans?
Prepare soy coffee beans just like regular coffee beans. Use 1–2 tablespoons per 6 ounces of water for brewing, depending on your preferred strength. You can also experiment with your brewing method to find your ideal taste.
Can I drink soy coffee hot or cold?
Yes, you can enjoy it hot or cold. For iced coffee, brew the coffee, then cool it in the refrigerator and serve over ice.
How should I store soy coffee beans?
To maintain freshness, store your soy coffee beans in an airtight container in a cool, dry place away from direct sunlight. It is best used within a few months of opening for optimal flavor.
Orders
Can I update my order?
Once an order has been shipped, we’re unable to make any changes. However, if it hasn’t been dispatched yet, please contact us promptly at support@thegentlebarista.com or through our social media channels, and we’ll gladly assist with your request.
I didn't receive my order confirmation email. What can I do?
The most common reason is a typo in the email address you entered during checkout. Please check your registered email to ensure it is correct. If you need us to resend your order confirmation, kindly email us at support@thegentlebarista.com.
Payments
What payment methods do you accept?
GCash
We accept payments through GCash. After placing your order, our GCash details will be displayed on the screen and sent to your email for your convenience.
Bank Deposit
We accept payments through bank deposit via Metropolitan Bank and Trust Company (Metrobank). Once you place your order, our Metrobank account details will appear on the screen and will also be emailed to you.
If your bank is different from Metrobank, you can still make a payment using fund transfer or over-the-counter deposit.
How do I pay via GCash?
After placing your order, you will receive a confirmation email containing the necessary GCash payment details. In this email, you'll find the account name and GCash number to which you should send your payment.
After completing the payment, kindly reply to the order confirmation email with a screenshot of your GCash transfer confirmation.
How do I pay via Bank Deposit?
After placing your order, you will receive a confirmation email containing our Metrobank account details for payment. If your bank is different from Metrobank, you can still make the payment via fund transfer or over-the-counter deposit to our Metrobank account.
Once you've made the payment, please reply to the order confirmation email with a clear scanned copy or photo of your deposit slip. If you paid via online or mobile banking, kindly attach a screenshot of the fund transfer confirmationn.
Shipping and Delivery
Which courier do you use to ship orders?
We choose J&T Express to manage all of our shipments, ensuring that your orders are delivered efficiently and with care.
I've completed the payment. When will my order be shipped?
Orders are typically shipped the next day after payment is confirmed.
How can I track my order?
You can easily track your order by visiting this link:
https://www.jtexpress.ph/
Your tracking number will be included in the shipping confirmation email that is automatically sent once your order is shipped. If you need any assistance or have questions, feel free to contact us.